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Client Journey1 min readUpdated 2026-03-27

Proposals, contracts, and approvals

How to move from interest to signed agreement without scope ambiguity or approval gaps.

What the proposal should do

  • Frame the problem and the approach
  • Define scope and deliverables
  • Set pricing and commercial terms
  • Make the next step obvious

When to move into contracts

Use contracts to lock the legal and operational terms once the commercial decision is made. A proposal wins the deal; a contract governs the work.

Approval hygiene

  1. 1Capture client approval in the platform, not only in email.
  2. 2Track revisions instead of overwriting high-stakes documents silently.
  3. 3If work is changing midstream, use change orders or approval records so the history stays legible.